💼 IT Systems Operator • 🚀 Advancing in Systems, Networking & Security

Hi, I'm Dylan Briggs.

Entry-level IT professional with hands-on experience with Linux, system monitoring, and troubleshooting. I hold a strong foundation in IT operations and am actively expanding my expertise through labs, projects, and the CompTIA Security+ certification (in progress). Committed to continuous learning and professional growth, I aim to advance my career by taking on new challenges across systems, networking, and security.

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Snapshot

Systems Operations

Monitoring & Troubleshooting

Linux Administration

📜 CompTIA Security+ (in progress) • Building security expertise

⚡ IT professional • Focused on Systems & Networking

🔧 Reliable, analytical, and committed to continuous learning

📍 Based in Wilmington, MA • Open to Greater Boston & hybrid roles

About

I am an Information Technology professional with a Bachelor of Science in IT and a solid foundation in system operations, monitoring, and technical support. In my current role, I ensure critical systems and processes run smoothly by executing operational procedures, monitoring performance, and resolving technical issues that impact daily business functions.

Beyond my professional responsibilities, I actively expand my technical skill set through labs, projects, and certification work, including the CompTIA Security+ certification currently in progress. I have hands-on experience with Linux environments, troubleshooting, and implementing best practices for reliability and efficiency.

I am committed to advancing my career in IT by taking on roles that challenge me to apply and grow my knowledge in areas such as systems administration, networking, and cybersecurity. My focus is on delivering dependable, solutions-driven results while continuously building the expertise needed to support and secure modern IT infrastructure.

Experience

IT Systems Operator — Market Basket / Demoulas Super Markets

Tewksbury, MA · Sep 2025 – Present · On-site

Execute operational run books and monitor critical IT systems to ensure smooth daily business operations.
Perform system administration tasks such as backups, subsystem restarts, and console monitoring to maintain uptime and reliability.
Troubleshoot job flow issues and escalate to programmers or production control teams to minimize downtime and disruption.
Manage high-volume printing systems, coordinate vendor repairs and supply logistics to support business continuity.
Prepare daily production and control reports, contributing to accurate operational tracking and performance oversight.

IT Support Specialist — Burton Consulting

Boston, MA · Nov 2023 – Present · On-site

Provide comprehensive technical support to back-office teams, ensuring continuity of daily operations across Windows, macOS, and Linux environments.
Diagnose and resolve hardware, software, and network issues with efficiency, maintaining detailed documentation in the ticketing system.
Manage IT assets, oversee system updates, and perform preventive maintenance to optimize system reliability.
Support end users with software installations, upgrades, and configurations, promoting best practices for data security and productivity.
Deliver professional, customer-focused communication to non-technical staff, ensuring timely resolution and high satisfaction rates.

Facility Maintenance Specialist — Jack's Services

Billerica, MA · Apr 2021 – Sep 2025 · On-site

Maintained operational standards and safety procedures in a fast-paced environment.
Collaborated with team members to troubleshoot equipment issues and ensure efficiency.
Gained experience in following structured processes and documenting work.

Education

University of Massachusetts Lowell — B.S. in Information Technology; Minor in Business

Lowell, MA · Graduated Feb 2024 · Magna Cum Laude

Coursework emphasized Network Management, Cybersecurity Fundamentals, Systems Administration, Database Design, Python & Web Development.
Completed Capstone IT Projects applying technical and business skills to design and implement solutions for real-world organizations.
Recognized for academic achievement: Dean's List (multiple semesters).

Certifications

CompTIA Security+ (SY0-701) — In Progress (Target Completion: Nov 2025)

Labs & Home Projects

Kali Linux on Raspberry Pi

Built a portable Linux environment to explore cybersecurity fundamentals, networking, and diagnostics. Practiced command-line tools, basic system hardening, and safe testing in a lab environment.

Home Lab — Monitoring & Backups

Configured scheduled backups and system monitoring on personal systems to mirror production workflows. Implemented logging, health checks, and alerting simulations for reliability practice.

Windows & Linux VM Lab

Created a virtualized lab environment with Windows Server and Linux distributions to practice user management, networking, and security configurations. Simulated real-world sysadmin tasks in a safe environment.

Skills

Networking

TCP/IP DNS/DHCP Firewall Basics Network Troubleshooting

Security

CompTIA Security+ (in progress) System Hardening Access Control & User Management

Systems & Administration

Windows OS Linux/Unix System Monitoring Backups & Recovery Run Book Execution Virtualization

Programming & Tools

Python SQL